Closing your Trak account

Thinking about walking away? Here's how to close your company account, and exactly what happens when you do.

Note: this isn't for removing individual users. If you just need to take someone off your team, manage users here instead.

Step-by-step guide

  1. Go to Company Settings.
  2. Open Other Settings.
  3. Scroll down to Close Account, then Delete Company.

What happens when you request it

  • It's a soft delete. Your data gets marked as deleted, not wiped. A full delete option is on the way, but it's not available yet.
  • You can cancel any time before then, just log back in with this account.
  • Once you've made the request, only the account Owner or a user with Super Admin access can log in.
  • Logging in on either of those accounts cancels the deletion and restores your company data.
  • Confirming the request logs you out straight away. Logging back in is what cancels it, so keep that in mind before you click through.

When you're ready, click Delete Company Account to start the process.

Frequently asked questions

Can I change my mind? Yes. Log back in with the Owner or a Super Admin account any time before the full delete goes live, and it cancels the request and restores your data.


Is my data gone straight away? No, not yet. Right now a deletion request marks your data as deleted but keeps it in place. Full deletion is coming.


Who can request this? Anyone with access to Company Settings can start it, but only the Owner or a Super Admin can log back in to cancel it once it's underway.

Need more help?