Uploading photos in a JPEG Format from iPhone instead of HEIC

Overview

Due to recent changes in the way Apple handles photo formats on iPhones, images uploaded from an iPhone into Trak may now appear in HEIC format. While this format is efficient and high-quality, it can cause compatibility issues for users on Microsoft Windows devices as many Windows PCs cannot open HEIC files by default, which may cause the images uploaded to Trak to be unreadable unless additional software is installed.

This article explains why this happens and how you can prevent it.

How This Affects Windows Users

If you’re using a Microsoft Windows PC, you may notice:

• Some uploaded photos won’t open
• You receive errors stating the file type is not supported
• You may be prompted to download additional software or extensions

How to Prevent HEIC Photo Uploads

To avoid compatibility issues, you can change your iPhone’s camera settings so photos save in JPEG instead of HEIC.

Steps (iPhone):

1. Open Settings
2. Tap Camera
3. Tap Formats
4. Change High Efficiency → Most Compatible

Switching to Most Compatible ensures that future photos are saved as JPEG, a format supported by all Windows devices and fully compatible with Trak.

Need Help?

Please contact us at support@trak.au or reach out via the in-app support chat.